Shipping policy

Shipping Policy

Last updated: May 2026

1. Delivery Areas

We ship throughout Europe and to many countries internationally. If your country is not listed at checkout, please contact us at resiloren.pret@gmail.com.

2. Processing Times

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

3. Delivery Times

Delivery times vary depending on the destination:

France and Europe: 7 to 15 business days

International: 10 to 25 business days

United States: Orders are typically delivered within 10-20 business days from the date of shipment. Please note that delivery times may vary depending on customs processing

These times are estimates. Delays may occur due to customs regulations, peak periods (holidays, sales), or logistical disruptions beyond our control.

4. Order Tracking

A tracking number will be sent to you by email as soon as your order is shipped. Tracking may take 24 to 48 hours to become active after you receive the email.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout, based on your address and the weight of your order. Free shipping may be offered depending on current promotions.

6. Customs and Taxes

For deliveries outside the European Union, customs duties or local taxes may apply upon receipt. These charges are the responsibility of the recipient and are not included in the order price. RESILOREN cannot be held responsible for delays or costs related to customs procedures.

7. Shipping Address

Please carefully check your shipping address before confirming your order. RESILOREN cannot be held responsible for impossible or incorrect delivery due to an incorrect address provided by the customer.

8. Lost or Damaged Package

If your package has not arrived within the stated timeframe or is damaged upon receipt, please contact us at resiloren.pret@gmail.com within 7 days of the estimated delivery date. We will do everything we can to resolve the situation as quickly as possible.

9. Contact

For any questions regarding your delivery, our customer service team is available at resiloren.pret@gmail.com or through our contact page.