Refund policy

Return and Refund Policy

At RESILOREN, we are committed to providing you with quality products for your outdoor adventures. If you are not completely satisfied with your order, the following conditions apply.

Return Period

You have 25 days from the date of receipt of your order to notify us of your wish to return it, in accordance with European legislation on the right of withdrawal.

Return Conditions

To be eligible for a return, your item must be:

In its original condition, unused and undamaged

In its original packaging

Accompanied by proof of purchase

The following items are not eligible for return:

Products used or damaged by the customer

Personalized or special-order items

Unsealed hygiene products (for sanitary reasons)

Return Procedure

Contact us at resiloren.pret@gmail.com, indicating your order number and the reason for the return. We will reply within 2 to 3 business days with return instructions. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved, the refund will be issued to your original payment method within 5 to 10 business days.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us immediately at resiloren.pret@gmail.com with photos of the product. We will cover the return shipping costs and offer you a replacement or a full refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Contact

For any questions regarding returns, please contact our customer service department at resiloren.pret@gmail.com or through our contact page.